Shipping policy

Thank you for choosing RAYMOND AINSWORTH. Based in Auckland, New Zealand, our online store focuses on retailing premium fresh seafood and chilled grocery products. We abide by strict order handling protocols and adopt insulated cold-chain packaging with ice packs to keep seafood fresh, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh seafood orders will be delivered via chilled courier service, with an estimated delivery period of 1 to 3 business days within New Zealand, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays. Fresh seafood requires timely collection upon delivery to maintain product quality.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
RAYMOND AINSWORTH shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your seafood parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date.
Cold-chain transportation may cause packaging condensation or minor ice pack melting. If you receive damaged goods or abnormal product conditions, please retain the original outer packaging and take clear evidentiary photos within 2 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage and Usage Notice
All fresh seafood products have limited shelf life. Please refrigerate or freeze items immediately after receiving the parcel and consume within the recommended time frame. Customers shall store and handle products following food safety guidelines. We reject after-sales claims for product deterioration caused by improper storage, delayed collection or rough handling after delivery.
Domestic Shipping and Food Safety Notice
We provide nationwide cold-chain shipping services for all fresh seafood merchandise within New Zealand. All products are inspected before dispatch to comply with New Zealand food safety standards. We will not be responsible for parcel detention and relevant losses arising from buyers' failure to collect parcels promptly after delivery.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: RAYMOND AINSWORTH
Phone number: +64 21 593 8476
Email: info@rayaino.shop
Physical address: 554A Don Buck Road, Westgate, Auckland 0614, New Zealand